Eurotunnel travel information updates
For up to date travel information please call our 24 hour (recorded service) Customer Information Line on 08444 630000. Please be aware this is a UK customer information line and will therefore only provide information regarding travel from Folkestone to Calais.
Customers with high vehicles/roof boxes
To avoid over-extended waiting times, customers must advise Eurotunnel in advance if they are planning to travel with a vehicle higher than 1.85 metres (including roof boxes). We do NOT charge an additional fee for high vehicles or vehicles fitted with a roof box, however we do require prior notice so that we can allocate them correctly. Please call the Contact Centre on
08443 353535. Customers who notified us at the time of booking are not required to notify us again.
Adverse Weather or Road Conditions
Please ensure you allow enough time for your journey if weather or road conditions are likely to affect the time of your arrival at the Eurotunnel terminal.
Useful contact details
Customer information line: 08444 630000
Customer Contact Centre: 08443 35 35 35
Sales Support: sales.support@eurotunnel.com
Customer relations: customer.relations@eurotunnel.com
Eurostar: 08705 186 186
Click below for information on:
New French driving laws